Question 1

What is TrustNivasa?

Accepted Answer

TrustNivasa is India's leading construction platform that connects homeowners with verified builders in Punjab. We rigorously verify every builder through a 6-step process including business registration, GST verification, past project reviews, customer references, site visits, and dispute checks.

Question 2

Is there any fee for using TrustNivasa?

Accepted Answer

Submitting your construction requirement and getting matched with verified builders is free. Optional paid advisory services are available for builder shortlisting, quote review, construction guidance, and project support. There are no hidden charges or brokerage fees.

Question 3

How much does TrustNivasa cost for homeowners?

Accepted Answer

Submitting your requirement, getting matched with verified builders, and comparing initial builder options is free for homeowners. If you need additional expert support, such as construction guidance, builder shortlisting, quote review, cost validation, or project advisory, TrustNivasa offers optional paid advisory plans. There are no hidden charges or brokerage fees for submitting your requirement.

Question 4

In which cities does TrustNivasa operate?

Accepted Answer

TrustNivasa currently operates in Mohali, Chandigarh, New Chandigarh, New Mullanpur, and Ludhiana. We are expanding to more cities in Punjab soon.

Question 5

How does TrustNivasa verify builders?

Accepted Answer

Every builder undergoes our comprehensive 6-step verification process: (1) Business Registration Check with Ministry of Corporate Affairs, (2) GST Verification, (3) Past Project Review including quality assessment, (4) Customer Reference Collection, (5) Physical Site Visit, and (6) Dispute History Check. Only verified builders appear on our platform.

Question 6

How can I become a verified builder on TrustNivasa?

Accepted Answer

To become a verified builder, fill out our builder registration form with your company details, GST number, experience, and service areas. Our team will review your application, conduct verification checks, and may visit your ongoing projects. The process typically takes 2-3 business days.

Question 7

What percentage of builder applications are approved?

Accepted Answer

Only about 1 in 10 builder applicants make it through our verification process. We maintain high standards to ensure that only quality, trustworthy builders are listed on our platform. This helps maintain the trust homeowners place in us.

Question 8

How many builder quotes will I receive?

Accepted Answer

Typically, you will receive 3-5 quotes from verified builders who match your specific requirements. This gives you enough options to compare while keeping the process manageable. All quotes include detailed breakdowns of costs, materials, and timelines.

Question 9

How accurate is the construction cost calculator?

Accepted Answer

Our cost calculator provides estimates within 10-15% of actual costs, making it a reliable starting point for budgeting. The estimates are based on current market rates, location-specific factors, and quality levels. Final costs depend on specific design choices and materials.

Question 10

Does TrustNivasa provide construction loans?

Accepted Answer

Currently, TrustNivasa does not provide construction loans directly. However, we can connect you with our partner banks and financial institutions that offer competitive home construction loan rates. Contact our team for more information.

Question 11

How long does it take to get matched with builders?

Accepted Answer

After submitting your requirements, our team typically matches you with 3-5 verified builders within 48 hours. You'll receive detailed profiles and can start comparing quotes immediately after.

Question 12

What if I have issues with a verified builder?

Accepted Answer

If you encounter any issues with a builder from our platform, please contact our support team immediately. We take complaints seriously and will investigate. Builders found violating our standards may lose their verified status.

Question 13

How can I contact customer support?

Accepted Answer

You can reach our customer support team via email at info@trustnivasa.com. Our team is available Monday to Saturday, 9 AM to 7 PM IST.

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