1. Overview

TrustNivasa aims to provide complete satisfaction with our services. This Refund Policy outlines the terms and conditions under which refunds are provided for our subscription plans and advisory services.

2. Builder Subscription Plans

7-Day Free Trial Period

All new builder subscriptions include a 7-day free trial. You may cancel during this period without any charges.

Refund Eligibility

Within 7 days of payment: Full refund available if you have not received matched leads
7-30 days after payment: 50% refund if no leads have been matched
After 30 days: No refund available

Non-Refundable Situations

Leads have been matched to your account
Profile has been approved and published
Subscription benefits have been utilized
Violation of platform terms

3. Advisory Services

Cancellation Before Service

More than 24 hours before: Full refund
Less than 24 hours before: 50% refund
No-show: No refund

Rescheduling Policy

You may reschedule an advisory session up to 12 hours before the scheduled time at no additional cost. Rescheduling within 12 hours may incur a rescheduling fee of Rs. 500.

Service Quality Issues

If you are unsatisfied with the quality of an advisory session, please contact us within 7 days. We will review your case and may offer a partial or full refund based on the circumstances.

4. Payment Processing Fees

Refunds are processed back to the original payment method. Payment gateway fees (typically 2-3%) are non-refundable and may be deducted from the refund amount. Bank processing times for refunds are typically 5-7 business days.

5. How to Request a Refund

To request a refund, please follow these steps:

Send an email to [email protected]
Include your registered email and transaction ID
State the reason for your refund request
Allow 2-3 business days for review

Refund requests are reviewed on a case-by-case basis. You will receive a response via email confirming approval or explaining the reason for denial.

6. Processing Timeline

Payment Method	Processing Time
UPI	3-5 business days
Credit/Debit Card	5-7 business days
Net Banking	5-7 business days
Wallets	3-5 business days

7. Exceptions

The following situations are not eligible for refunds:

Account termination due to policy violations
Services already rendered and consumed
Promotional or discounted subscriptions
Change of mind after services have been initiated
Force majeure events

8. Dispute Resolution

If your refund request is denied and you believe it should be approved, you may escalate the matter to our management team at [email protected]. We are committed to fair resolution of all disputes.

9. Contact Us

For questions about refunds or to submit a refund request:

Email: [email protected]

Also see our Terms of Service and Privacy Policy.