1. Introduction

TrustNivasa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trustnivasa.com or use our services.

By using our platform, you agree to the collection and use of information in accordance with this policy. We operate primarily in Mohali, Chandigarh, New Chandigarh, New Mullanpur, and Ludhiana.

2. Information We Collect

Personal Information

Name, email address, and phone number
Property details including plot size and location
Budget and construction requirements
Communication preferences

Builder Information

Company name and registration details
GST number and business credentials
Portfolio and project information
Service areas and pricing

Technical Data

IP address and browser information
Device type and operating system
Pages visited and time spent on site
Cookies and similar tracking technologies

3. How We Use Your Information

Match homeowners with verified builders
Process builder registrations and verifications
Send quotations and cost estimates
Communicate about services and updates
Process payments for subscriptions and advisory services
Improve our platform and user experience
Send promotional communications (with your consent)
Comply with legal obligations

4. Information Sharing

We share your information only in the following circumstances:

With Builders: Homeowner contact details are shared with matched builders to facilitate quotations
With Homeowners: Builder profiles and contact information for verified builders
Service Providers: Payment processors, email services, and analytics providers
Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data by contacting us at [email protected].

7. Your Rights

Right to access your personal data
Right to rectify inaccurate information
Right to erase your data
Right to restrict processing
Right to data portability
Right to withdraw consent

8. Cookies

We use cookies to enhance your experience, analyze traffic, and personalize content. You can control cookie settings through your browser. Essential cookies are required for the platform to function properly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]